Customer Service and Support
Ferrotec is a technology driven company that provides customer service and support by friendly and committed professionals. We are devoted to achieve the highest level of quality support for Temescal systems utilizing the latest state-of-the-art tools and highly trained personnel. Our focus is on root cause analysis and analytical troubleshooting techniques to resolve problems and reduce down time.
Our service theme:
- We provide excellent service
- We value our customers
- We make a difference
Our service team offers the following support and services:
- System and OEM kit installation, start-up, and training
- Field service support and repair
- In-house support and repair
- System inspection and diagnostics
- Demonstrations of evaporations in our in-house coating laboratory
- Global spare part supply and support
- Service training in our factory service center or on-site.
Need Support for your E-Beam Guns, Power Supplies, or Controllers?
All guns, power supplies and controllers products are now available on our Vacuum Coating website. This includes spare and replacement products for Temescal Systems.